Meet
UndercoverAgent
The Secret Shopper for AI Agents
Automated, adversarial, multi-turn testing that finds failures in your AI chatbots before your customers do.
Your AI agents are talking to customers right now.
Do you know what they're saying?
Companies deploy AI chatbots at unprecedented scale — customer service bots, sales assistants, onboarding agents, support copilots. But once live, they operate in a quality blind spot.
Manual QA teams run a handful of scripted conversations and declare “it works.” Meanwhile, real users discover the embarrassing edge cases: hallucinated refund policies, leaked system prompts, compliance violations, and conversations that spiral into absurdity.
Traditional test automation tests buttons. LLM eval frameworks test models. Nobody is testing your deployed AI agent the way a determined, creative, slightly hostile user will.
“68% of AI chatbot failures are discovered by customers first.”
AI-powered secret shoppers
that test your AI agents
UndercoverAgent deploys AI testers that interact with your customer-facing chatbots exactly like real users would — but with a mission to find every weakness, vulnerability, and failure mode.
Connect
Point us at any chatbot — REST API, web widget, or Slack bot. We adapt to your stack.
Test
Our AI agents run multi-turn scenarios: happy paths, adversarial attacks, compliance checks, edge cases.
Report
Get scored transcripts, prioritized issues, and specific recommendations. Know exactly what to fix.
11 Analysis Passes.
One Verdict.
Every conversation is evaluated by a multi-pass analysis engine that combines heuristic checks, LLM-powered semantic analysis, and statistical rigor.
Security
Prompt injection, jailbreaks, PII leakage
Compliance
Required disclosures, prohibited content
Quality
Coherence, helpfulness, accuracy
Adversarial Safety
Attack detection and evasion
Hallucination
Fabricated facts, sycophantic responses
Overconfidence
Unwarranted certainty detection
Fact Integrity
Verification against knowledge base
Escalation Risk
ERI scoring for human handoff
AI Trust Layer
Composite trustworthiness assessment
Complexity
Depth of reasoning modeling
Multi-Judge Consensus
Rubric-calibrated agreement
Scoring & Verdicts
Each conversation receives per-category scores (0–100) across security, compliance, quality, accuracy, and helpfulness. Statistical confidence intervals and variance detection ensure consistent, trustworthy results.
Connectors
Test any AI agent, anywhere it lives.
REST API
Any HTTP endpoint with configurable request/response mapping
Web Widget
Playwright-driven browser automation for embedded chat
Slack Bots
Native Slack API integration for workspace bots
Custom
Extensible adapter pattern for any platform
Scenario Library
20+ pre-built scenarios across 9 categories.
Happy Path
7Greetings, product inquiries, FAQ, support requests
Adversarial
5Jailbreaks, prompt injection, harmful content
Compliance
4Required disclosures, regulatory adherence
Edge Cases
6Ambiguous queries, context switches, multi-intent
Escalation
3Frustrated customers, human handoff triggers
Hallucination
4Fact fabrication, made-up references
Clearance Levels
Start free. Upgrade as your testing needs grow. Every plan includes the full analysis engine.
Observer
- ✓Basic scenarios
- ✓Email reports
- ✓Community support
Operative
- ✓All scenarios
- ✓Adversarial testing
- ✓API access
- ✓Slack alerts
Handler
- ✓Custom scenarios
- ✓Compliance checks
- ✓Priority support
- ✓CI/CD integration
Director
- ✓On-premise option
- ✓Dedicated CSM
- ✓SLA guarantee
- ✓Custom integrations
Building the standard for
AI agent quality
Core Testing Engine
Connectors, CLI, conversation runner, state machine
Scenario Library
20+ pre-built scenarios across 9 categories
Analysis Engine
11+ evaluation passes with LLM-powered analysis
Platform & Dashboard
Auth, billing, targets, scheduling, reporting
CI/CD & API
GitHub Actions, SDK, webhook integrations
Continuous Monitoring
Always-on evaluation, drift detection, alerting
Meet Andy.
Andy is our robot detective — a friendly, fedora-wearing mascot who embodies the spirit of UndercoverAgent. Like a good mystery shopper, Andy is observant, clever, and thorough.
Andy represents our belief that quality testing should feel approachable, not intimidating. We find problems to fix them, not to shame. We're helpful, professional, and always on your side.
Our brand merges detective intelligence with friendly approachability. Navy for trust, cyan for insight, gold for warmth. Every pixel and word is designed to make AI testing feel less scary and more empowering.
Ready to go
undercover?
Sign up free and run your first test in under 10 minutes. No credit card. No setup complexity. Just answers.
© 2026 UndercoverAgent · DBH Ventures · The Secret Shopper for AI Agents